Carlcare is the company that is in charge of providing customer care related services for phone manufacturers such as TECNO, iTel and Infinix.
Carlcare is actually an Honk Kong company and they now have offices in West Africa, Middle East and South Asia.
The services that Carlcare provide in Nigeria are repairs of damaged products of TECNO and Infinix phones and mobile devices and replacement of faulty phones if there is enough proof that the device is beyond repair and wasn't touched in anyway by the customer.
Carlcare Warranty which is 13 months for TECNO devices and 12 months for Infinix devices will not apply to Infinix and Tecno devices under the following scenarios:
1. This Limited Warranty does not cover user manuals
or any third party software, settings, content, data or links included
or downloaded in the product, whether included during installment,
assembly, shipping or any other time in the delivery chain or otherwise
and in any way acquired by you. TECNO does not warrant that any TECNO
software will meet your requirements, will work in combination with any
hardware or software provided by a third party, that the operation of
any software will be uninterrupted or error free or that any defects in
the software are correctable or will be corrected.
2. This Limited Warranty does not cover
a. Normal wear and tear (including, without limitation, wear and tear of camera lenses, batteries, or displays)
b. Defects caused by rough handing (including, without limitation, defects caused by sharp objects, by bending, compressing or dropping, etc.)
c. Defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by TECNO (e.g. as set out in the Product s user guide).
d. Transport costs and/or
e. Other acts beyond the reasonable control of TECNO.
a. Normal wear and tear (including, without limitation, wear and tear of camera lenses, batteries, or displays)
b. Defects caused by rough handing (including, without limitation, defects caused by sharp objects, by bending, compressing or dropping, etc.)
c. Defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by TECNO (e.g. as set out in the Product s user guide).
d. Transport costs and/or
e. Other acts beyond the reasonable control of TECNO.
3. The Limited Warranty does not cover defects or alleged defects
caused by the fact that the product was used with, or connected to, any
product, accessory, software and/or service not manufactured, or
supplied, by TECNO or was used otherwise than for its intended use.
Defects can be caused by viruses from your or a third party s
unauthorized access to services, other accounts, computer systems or
networks. This unauthorized access can take place through hacking,
password mining or through a variety of other means.
4. This Limited Warranty does not cover defects caused by the fact
that the battery has been short-circuited or by the fact that the seals
of the battery enclosure or the cells are broken or show evidence of
tampering or by the fact that the battery has been used in equipment
other than those for which it has been specified.
5. This Limited Warranty is not enforceable if the Product is opened,
modified or repaired by anyone other than an authorized service centre,
if it is repaired using unauthorized spare parts or if the Product s
serial number, the mobile accessory date code or the IMEI number has
been removed, erased, defaced, altered or are illegible in any way and
this shall be determined in the sole discretion of TECNO.
6. This Limited Warranty is not enforceable if the Product has been
exposed to moisture, to dampness or to extreme thermal or environmental
conditions or to rapid changes in such conditions, to corrosion, to
oxidation, to spillage of food or liquid or to influence from chemical
products.
Should you need a repair and want to exercise your warranty benefits; the following addresses are Carlcare address in Nigeria:
Lagos
Address: 2nd Floor, NO.77, Opebi Road, Ikeja, Lagos State
Tel: +23418821234, +23418427248
Onitsha
Address: City Plaza 3rd Floor, D45, No. 13 okwei Street Onitsha
Tel: +23417755575, +2347066085854
Ibadan
Address: Isolak Building, Queen Elizabeth Road, Ibadon, Oyo State, Nigeria
Tel: +2347027104664, +2347066085854
Abuja
Address: BSS 220D, Banex Plaza, Plot 750, Aminu Kano Crescent, Wuse II, Abuja
Tel: +2347098738770, +2347066085854
Port Harcourt
Address: No 290 Aba Road, Port Harcourt, River State of Nigeria
Tel: +2347094249451, +2347066085854
Kaduna
Address: Alhaj Ya Ahmed House 3rd Floor G5, Amadu Bello Way, Kaduna
Tel: +234 062833801
Benin
At least now, you can always find out where to fix your Infinix, Tecno and itel phones if its faulty. Even if you are no longer covered by warranty, you can still take your devices there and they can fix it for a fee for you.
Address: No 15 Obakhavbaye Street off Oba Market Road, Benin City
Tel: +23452891257, +2347066085854
For more information about Carlcare visit their website www.carlcare.com
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